Effect of Reengineering on the Information and Statistics Process in the Iran University of Medical Sciences

Authors

1 Health Management Research Center, Baqiyatallah University of Medical Sciences, Tehran, Iran

2 Health Management and Economics Research Center, Iran University of Medical Sciences, Tehran, Iran

Abstract

Introduction: Nowadays, organizations working in dynamic and competitive environments have to change their processes from both the inside and outside of the organization. One of the most effective strategies for monitoring and controlling these changes is re-engineering. This study aimed to refine the collection and classification process of data through re-engineering.

Methods: This study was done with an analytical-descriptive approach in 2012, in the Planning and Budget department of the Iran University of Medical Sciences. Data were collected by documents, interviews and observations. Three main process indicators include: number of activities, time, and costs of human resource. These were calculated and compared before and after the implementation of the reengineering. Data were analyzed using Microsoft Excel 2007.

Results: The current status of the process included 53 activities that reduced to 27 after reengineering. Total process time was reduced from 79 to 38 days and direct human costs decreased to about 15 million Rls. Thus, by the implementation of reengineering, the number of activities, time and costs were decreased to 49%, 52% and 54% respectively.

Conclusion: Based on the findings, re-engineering led to improvements of performance and saved resources. Therefore the use of this technique is recommended in order to have an improvement in different performances, increases satisfaction and saves resources.

Keywords

References

  1. Ajami S. A Survey of hospital information systems. Isfahan: Isfahan University of Medical Sciences; 2003. Persian.
  2. Farzandipour M, Sadoughi F, Mediani Z. Hospital information systems user needs analysis: A vendor survey. J Health Informatic Develop Countries. 2011;5(1):147-54.
  3. Murray CJ, Evans D. Health systems performance assessment. World Health Organization Geneva; 2006.
  4. Austin CJ, Harvey WJ. Information systems for health services administration. Ann Arbor, Mich: Health Administration Press; 1988.
  5. Cheng MY, Tsai HC, Lai YY. Construction management process reengineering performance measurements. Automation in Construction. 2009;18(2):183-93.
  6. Changchien S, Shen HY. Supply chain reengineering using a core process analysis matrix and object-oriented simulation. Information & Management. 2002;39(5):345-58.
  7. Souri H. Re-engineering the Iranian organizations. Tehran: Resa; 2007. Persian.
  8. Imai M. Kaizen: Japanese competitive success [Salimy MH, trans]. 2nd ed. Tehran: Amir Kabir University; 1994. Persian.
  9. Kordi M, Najfi N. Introduction of business process management. Scientific Communication. 2009;10(1):24-40. Persian.
  10. Khon-Siavash M, Mohammadi  M. An investigation of the challenges in implementing business process reengineering in governmental organization agencies. J Develop Evolution Manag. 2009:65-73. Persian.
  11. Cycle Time Reduction and Process Improvement at an  Electronics Equipment Manufacturer.2012. Available at: http://www.tefen.com/uploads/media/Cycle_Time_Reduction_and_Process_Improvement_at_an_Electronics_Equipment_Manufacturer.pdf. Accessed Dec  6, 2012.
  12. Amiri M, Alinezhad A, Sheikhi H. Business Processes Reengineering Portfolio Selection. J Manag Studies Develop Evaluation. 2010;62(1-35). Persian.
  13. Kermanshah A, Sepehri M. Strategic Management of Business Process Reengineering within Organizations. Sharif. 2006;34:31-42. Persian.
  14. Abdi Malek-Abadi F. Business Process Reengineering. Tadbir. 1998;90:42-45. Persian.
  15. Champy J, Cohen L. Reengineering Management. New York: Harper Business; 1995.
  16. Nasirzadeh Q. Reengineering: Starting again. Tadbir. 1995;51:18-22. Persian.
  17. Pesaran Qaderi M. Organizational improvement, introduction to optimizing of the supreme council administrative decisions. Zamineh. 1993; 28: 23-8. Persian.
  18. Sarraf A. Implementation an appropriate Model for Process Reengineering. National Conference on the Iranian leadership and management challenges. Esfahan: Esfahan Azad University; 2010. Persian.
  19. Yahyavi M. Achieving Customer Satisfaction by Re-engineering. J Manag Develop Process. 2001;52:39-52. Persian.
International Journal of Travel Medicine and Global Health
Volume 2, Issue 4 - Serial Number 7
November 2014
Pages 127-131

Files

History

  • Receive Date: 13 July 2014
  • Revise Date: 28 September 2014
  • Accept Date: 04 October 2014
  • First Publish Date: 01 November 2014

Share

How to cite

Statistics