Localization of the Knowledge Workers’ Productivity Questionnaire and Evaluation of the Productivity of Knowledge Workers of the Central Field of Shiraz University of Medical Sciences


1 Department of Health Service Management, Faculty of Management and Medical Information, Shiraz University of Medical Sciences, Shiraz, Iran

2 Department of Radiology, Faculty of Medicine, Shiraz University of Medical Sciences, Shiraz, Iran

3 Manager of Support Service Office, Shiraz University of Medical Sciences, Shiraz, Iran

4 Student Research Committee, School of Management and Medical Information, Shiraz University of Medical Sciences, Shiraz, Iran


Introduction: Human resources impose a vast expense on health organizations. Therefore, improvement of the productivity of human resources is of considerable concern to executive managers of every country.

Methods: In the present study, first, the knowledge workers’ productivity assessment questionnaire was localized. Then, the knowledge workers of the central field of Shiraz University of Medical Sciences were investigated regarding productivity and affecting factors thereof.

Results: In this analytic and cross-sectional study, the questionnaire designed by Antikainen et al, was used as the pattern. 300 knowledge workers of the central field of this University were selected through the stratified random sampling in June 2011. Moreover, the data were analyzed through factor analysis, and etc.

Conclusion: Factor analysis led to the identification of eight main components of the knowledge workers’ productivity. The reliability of the new version of the questionnaire was confirmed by the Cronbach’s alpha coefficient of 0.945. Additionally, in this sample, productivity level of 19.3% of employees was low and 80.7% was favorable. In this regard, attempts must be made in order to improve the productivity.


  1. Poz MRD, Gupta N, Quain E, Soucat ALB. Challenges and opportunities. In Handbook on monitoring and evaluation of human resources for health: with special applications for low- and middle-income countries. Geneva, Switzerland: World Health Organization, 2009, p:3.
  2. Kabene SM, Orchard C, Howard JM, Soriano MA, Leduc R. The importance of human resources management in health care: a global context. Human Resources for Health. 2006;4(20):1-17.
  3. Combs J, Liu Y, Hall A, Ketchen D. How much do high-performance work practices matter? a meta-analysis of their effects on organizational performance. Personnel Psychology. 2006;59:501-28.
  4. Ramírez YW, & Nembhard DA. Measuring knowledge worker productivity. Journal of Intellectual Capital , 2004;5(4):602-28.
  5. Dehghan Nayeri N, Salehi T, Asadi Noughabi AA. Assessing the quality of work life, productivity of nurses and their relationship. Journal of Nursing Research. Spring and Summer 2008;3(8):27-37. [In Persian]
  6. Okereke CI, Daniel A. Staff welfare and productivity in Patani local government council, Delta State Nigeria. Journal of Economics and International Finance. 2010;2(12):313-20.
  7. Kemppilä S, Mettänen P. Innovations in knowledge-intensive services. Paper presented in 5th International CINet Conference, Sydney 22-25 September 2004.
  8. Antikainen R, Lönnqvist A. Knowledge work productivity assessment. Proceeding of the 3rd conference on performance measurement and management; 2005, September; Nice, France.
  9. Salamzade Y, Mansouri H, Farid D. The relationship between quality of work life and productivity of human resources in health services (Case study: Yazd hospital nurses). Journal of Urmia Nursing School. Summer 2008;4(2):60-70. [In Persian]
  10. Alizadeh F, Tabibi SJ, Nasiripour AA, Gouhari MR. Work-life quality and manager’s productivity in social security hospitals (Tehran; 2007-2008). Journal of Health Administration. Winter 2009;11(34):21-26. [In Persian]
  11. Nasiripour AA, Raeisi P, hedayati SP. The relationship between organizational cultures and employees productivity in educational hospitals of Iran university medical sciences, Journal of Health Administration. Spring 2009;12(35):17-24. [In Persian]
  12. Rezaian A. Principles of Organizational Behavior Management, 7th edition, Tehran: SAMT, 2006, p:417-21. [In Persian]
  13. Monajemzade Z, Baradaran M. Analysis of factors affecting the quality of working life and employee performance Ramin, Ahwaz University of Agriculture and Natural Resources. Journal of Agricultural and Development Economics Research of Iran. 2009,40-2(3):39-47. [In Persian]
  14. Moqadas AA, Ahmadi Noudeh KH.  A sociological study of factors effective on the productivity of staff of governmental organizations in Shiraz. Journal of Social sciences and Humanities of Shiraz University. Winter 2003;19(1):138-51. [In Persian]
  15. Koonmee K, Singhapakdi A, Virakul B, Lee DJ. Ethics institutionalization, quality of work life, and employee job-related outcomes: A survey of human resource managers in Thailand. Journal of Business Research. 2010;63:20-6.
  16. Nekooei Moghadam M, Mirrezaei N. Impact of in-service training on productivity of employee of Kerman University of Medical Science. Journal of Health Management and Information. Spring & Summer 2005;2(1):40-6. [In Persian]
  17. Najafi A, Afrazeh A, Jahanshahi M .Relationship of stress and knowledge workers productivity in Mess-Sarcheshmeh Company. Iran Occupational Health Journal. Spring 2010;7(1):34-43. [In Persian]
  18. Phusavat K, Anussornnitisarn P, Rassameethes B, Kess P. Productivity improvement: Impacts from Quality of Work Life. International Journal of Management and Enterprise Development. 2009;6(4):465-78.
  19. Sabokrou M, Vafayi Yegane M, Kashani S. Employee productivity and quality of work life insurance companies in light of emotional intelligence. Journal of the insurance industry. Spring 2010;25(1):179-202. [In Persian]